Shipping policy
Shipping Policy
Shear 21 Hair Collection
Thank you for shopping with Shear 21! We are committed to providing a smooth and reliable shopping experience from the moment your order is placed until it reaches your doorstep.
Please review our shipping policy before completing your purchase.
Order Processing
All orders are subject to payment verification, product availability, and order processing before shipment.
Processing times may vary depending on the product, selected length, texture, and availability.
Custom orders, specialty hair textures, and select products may require additional processing time.
Please note that processing time and shipping time are separate.
Shipping & Delivery
Shipping costs and available delivery options are calculated and displayed at checkout.
Estimated delivery times may vary depending on your shipping destination, product availability, carrier operations, and fulfillment location.
Some products may ship separately and arrive in multiple packages.
Once your order ships, tracking information will be provided to the email address associated with your purchase, when tracking is available.
Delivery estimates are not guarantees.
Order Verification
To protect our customers and business, some orders may require additional verification before fulfillment.
Orders flagged for potential fraud or containing incomplete shipping information may be placed on hold pending verification.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us immediately.
Although we will make reasonable efforts to accommodate address corrections before shipment, changes cannot be guaranteed once an order has entered fulfillment.
Additional shipping charges resulting from an incorrect address may be the customer’s responsibility where permitted by law.
Shipping Delays
While we strive to provide a timely delivery experience, occasional delays may occur due to carrier disruptions, weather conditions, customs processing, or other circumstances outside our control.
If your order cannot be shipped within the stated timeframe, we will contact you regarding the delay and provide any cancellation or refund options required by applicable law.
Lost or Missing Packages
If tracking indicates that your package has been delivered but you have not received it, please:
Verify the shipping address on your order.
Check surrounding delivery areas and with household members.
Contact the shipping carrier for additional delivery information.
Contact Shear 21 so we can assist with reviewing the shipment.
We will review missing-package reports individually and work with the applicable carrier or fulfillment partner as appropriate.
Any refunds, replacements, or other remedies will be handled in accordance with applicable consumer protection laws.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you purchased, please contact us within 48 hours of delivery whenever possible.
Include your order number, photographs of the product, and a description of the concern.
We will review the issue and work toward an appropriate resolution under our Return & Refund Policy.
Contact Us
For shipping questions or assistance with an order, please reach out through the Contact Us page on our website.
Shear 21 Hair Collection
Quality Hair. Confident You.